ISO 9001 ISO 14001 ISO 45001 TKDN
+62 811-3191-700
JERBINDO POWER SYSTEMS
Industrial Generator Solutions
After Sales Service & Spare Parts

Your Investment Protected
Long After Handover.

Even the best electrical systems need proactive care. We provide scheduled PM, comprehensive overhauls, and original spare parts in stock — so your system stays in top shape every day.

View Maintenance Plans Spare Parts & Availability
Preventive Maintenance Corrective Service Spare Parts
2h
Emergency response time
Original
All OEM spare parts
365
Days available per year
Proactive
Prevent problems before they happen
Our Services

Three Pillars of After-Sales Service

Our proactive approach combines prevention, repair, and component availability for zero unplanned downtime.

🛡️

Preventive Maintenance

Scheduled periodic maintenance based on operating hours or calendar — detecting and addressing potential issues before they become costly damage.

Thorough visual and mechanical inspection
Replacement of air filter, oil, coolant, and belts
Electrical parameter measurement (voltage, current, insulation)
Voltage regulator and governor calibration
ATS/AMF and protection system function test
Written condition report after every PM
⚙️

Comprehensive Overhaul

In-depth inspection and repair that restores system performance to optimal condition — significantly extending the life of your investment.

Disassembly and inspection of internal engine components
Tolerance and wear measurement of mechanical components
Replacement of components reaching end of life
Alternator overhaul: rewinding if needed
Reassembly and load testing after overhaul
Complete, warrantied overhaul technical report
🔩

Emergency Support & Repairs

Fast response for sudden failures — with spare parts in stock and a technician team ready to mobilize to keep downtime to a minimum.

2-hour response time target for priority areas
On-site diagnosis with professional equipment
Emergency repairs to restore operations quickly
Availability of critical spare parts from our warehouse
Root cause analysis report (RCA report)
Prevention recommendations to avoid recurrence
Service Plans

Choose the Plan That Fits Your Needs

Every plan can be customized. Contact us to discuss your facility's specific needs.

Basic PM

Routine periodic maintenance for a single genset system with a predictable visit schedule.

Priced according to system capacity

Scheduled PM 2x per year
Condition report after every PM
Standard consumables replacement
Technical hotline on business days
24/7 emergency call
Spare parts discount
Scheduled overhaul
Start a Consultation
Most Popular
Standard Care

A comprehensive maintenance solution with emergency response and integrated spare parts management.

Priced according to capacity & coverage area

Scheduled PM 4x per year
Comprehensive condition report
Full consumables replacement
24/7 emergency call (4-hour response)
15% discount on original spare parts
Annual condition report & recommendations
Scheduled comprehensive overhaul
Check This Plan
Premium Total Care

The most comprehensive plan with scheduled overhauls, priority response, and an uptime guarantee.

Priced according to scale & agreed SLA

Scheduled PM every 250 operating hours
Real-time condition report via digital platform
Consumables and minor parts included
Priority 2-hour emergency response
25% discount on all spare parts
Scheduled comprehensive overhaul
Uptime guarantee with written SLA
Discuss the SLA
Service Commitment

Response Times You Can Rely On

An SLA isn't just a promise — it's a written commitment we uphold in every service contract.

📞
15 min
Phone Response
Our team answers emergency calls within 15 minutes for triage and initial guidance
🚗
2–4 hours
Technician Dispatch
Technician on-site within 2–4 hours for covered areas (depending on plan and distance)
🔧
Same Day
Emergency Repair
Most emergency repairs are completed the same day using our in-stock spare parts
📋
24 hours
Repair Report
Repair and RCA reports available within 24 hours of job completion
Spare Parts & Inventory

Original Components, In Stock

There's no point having the best technicians if components aren't available. We keep critical components in stock to minimize repair lead time.

🔋
Battery Starter & Charger
Various capacities for 10–2000 kVA gensets
Ready Stock
🔌
Controller & AVR
DSE, ComAp, Stamford, Leroy Somer
Ready Stock
🧲
Filter Kit (Oil, Air, Fuel)
OEM filters for major genset brands
Ready Stock
⚡
Circuit Breaker & Kontaktor
ABB, Schneider, Siemens — various ratings
Ready Stock
🌡️
Thermostat & Radiator Components
Engine cooling system components
Ready Stock
⛽
Fuel System Components
Solenoid, injection pump, fuel pump assembly
Order 3–7 days

Our Spare Parts Commitment

We only supply original spare parts from trusted OEMs — no counterfeit products that save short-term cost but damage the system long-term.
Every component comes with an authenticity certificate and is traceable to the manufacturer — essential for audits and warranty claims.
For our PM contract clients, we stock critical components specifically based on your system's inventory — not another client's system.
We're transparent about pricing and lead time. No hidden markups — you know exactly what you're paying and when the component will arrive.
From Our Clients

Long-Term Relationships, Not Just Transactions

Many of our clients have partnered with us for 5+ years because we prove our commitment — not just promise it.

★★★★★

"We have 12 genset units across 3 different locations. The Jerbindo team manages all PM on a scheduled basis, and in 4 years under contract with them, we've never experienced downtime from a sudden failure. Their condition reports are also very detailed and make our equipment investment decisions easier."

B
Bambang S.
Operations Director · Property Group, East Java
★★★★★

"When our hospital's main genset AVR failed in the middle of the night, Jerbindo's technician arrived within 2 hours with the right replacement component. The genset was back to normal before the morning shift started. That's why we renew their contract every year without renegotiating."

I
Irwan H.
Facility Director · General Hospital, Bekasi
FAQ

Questions About Our After-Sales Service

Transparency is our principle — no question is too small to answer.

A PM contract can begin anytime — even for systems that have been operating for years. Before the contract starts, we conduct a baseline assessment to document the system's existing condition, giving us a clear reference for future maintenance. This assessment also helps us tailor the PM scope to your system's actual condition.
The industry standard recommendation is PM every 250 operating hours or at least every 6 months, whichever comes first. For standby gensets that rarely run, calendar-based PM (2–4x per year) is more relevant. For prime gensets running continuously, hour-based PM is more appropriate. We tailor the schedule to your system's usage pattern.
Yes. Our team has the competency to service various common genset brands in the Indonesian market. We need the unit's technical documentation (manual and specifications) to prepare the right PM. For less common brands, we'll confirm spare parts availability before taking on the contract.
A 12-month workmanship warranty applies to all work we perform. If damage occurs due to an error in our work within that period, we'll fix it at no additional cost. The claims process is simple — just contact our team and describe the issue, and we'll schedule an assessment visit within 24 hours.
For Premium Total Care clients, we provide access to a digital platform showing PM history, component condition status, the latest reports, and notifications for the next PM schedule. Standard Care clients receive a PDF report after every PM. All reports are stored and accessible anytime during an active contract.

Protect Your Electrical Investment Now

Discuss your system's maintenance needs with our team. We'll put together a PM program that fits — matched to system capacity, frequency of need, and your budget.

Discuss Your PM Plan Chat on WhatsApp